Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.You have the right to return your items for any reason; however, we may ask a few questions for our own statistical purposes.

Eligibility

When submitting a return request, please ensure your item is eligible for a refund: we only accept unused products in return. Products must be returned in the original packaging and securely packed into a slightly larger package to prevent damage to both the product and the original packaging.

Please note that any items sent to us without initiating a return process first won’t be eligible for a refund.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Returns Process

To start the return process, submit a request via the email support@brooquet.shop. We’ll send you a return form and you will be able to download and print the return shipping labels immediately. Please place them fully visible on your parcel. You will receive updates from us throughout the process: when your return request is submitted, when we have received your shipment, and when we have inspected your items.

Return Shipping Fee

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Original Shipping Fee

Since all the products in our shop are free of shipping fees, the original shipping costs cannot be refunded.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@brooquet.shop.

Exchanges

The quickest way to receive your new items is to start a return process for a refund and place a new order right away. You also have the option to submit an exchange request via the support@brooquet.shop email within 14 days of delivery. If you submit an exchange request, we will automatically send your new item after we have received, inspected, and approved the returned item. If your requested item is no longer available in our store by the time we receive the return, we will treat your order as a return and refund your purchase in line with that instead.

Complaints

If you receive a product that is damaged or defective, the SHOP will replace the damaged or defective component free of charge. Please let us know right away so we can make it right, send us an email at support@brooquet.shop within 14 days of delivery and provide the receipt for your purchase. Upload 1-3 photos and briefly explain the issue to better help us review your complaint. We will not ask you to return the items, please recycle responsibly.

Please note: we have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.